Mini-Seminar: Spanish for Administrative Assistants

  • Upcoming Mini-Seminars:

    Calendar

    Schedule: 
    Spanish for Administrative Assistants

    Tuesday, July 11th 8:30-11:30am
    2040 S. Rock Rd Suite 90, Wichita Kansas 67207
    Registration Deadline: June 27th 2017

    Saturday, November 4th 8:30-11:30am
    2040 S. Rock Rd Suite 90, Wichita Kansas 67207
    Registration Deadline: October 21st 2017
    All mini-seminars are offered as Group Mini-Seminars.
    Please call to learn how to set up a group seminar 316-932-2361.

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    Start Off Right Mini-Seminar:

    Spanish for Administrative Assistants

    Want to get information quickly?  Having trouble just communicating the basics?

    The participants of this highly interactive and engaging 3 hour seminar will learn how to effectively build a bridge between the business and Spanish-speaking community by tearing down walls and building up trust in the first five minutes.  The participants will learn to obtain basic information from customers as they use key words and phrases to actually USE the language right from the start.  This informative seminar combines interpersonal communication knowledge, cross-cultural understanding, and a practical linguistic skills in order  to help customers feel welcome and comfortable right from the start. Spanish for Administrative Assistants  Spanish for Administrative Assistants

     

    Topics Covered:

    Linguistic Training:

    • Spanish Pronunciation (Fast and Easy)
    • Greeting and asking for basic information such as name, phone, address, etc.
    • Making appointments, scheduling, and dates

    Cross-Cultural Training:

    • How to greet and effectively build trust in the first 5 minutes
    • How to tear down walls to build solid customer relationships
    • Avoiding the most common mistakes that businesses make when working with Hispanic customers

    Interpersonal Communication Training:

    • Understanding how positive and negative messages are sent
    • How to communicate without words

     

    Need a group seminar?  We can come to your facility and customize!  Ask us how!

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